Klabin

The fourth reference case concerns a large industrial company in the pulp and paper sector, with nationwide operations and production units in several Brazilian states. The company is pursuing a journey of technological modernization and industrial cybersecurity, focused on protecting and ensuring the availability of its automation (OT) environments and information technology (IT) systems, seeking to integrate operational efficiency and process security in real time.

In this context, the company identified the need to deploy a unified, highly reliable monitoring platform capable of supervising the critical automation and IT infrastructure, ensuring proactive failure detection, visibility into asset performance and traceability in compliance with international security standards such as ISA/IEC 62443, NIST 800-82 and ISO/IEC 27001.

Target Solutions was hired to carry out the full deployment of Zabbix and provide specialized consulting, training and technical support services, according to the technical scope defined by the company’s Automation Technology area.

Challenges and objectives

The main challenge was to structure a monitoring solution capable of meeting the demands of both industrial and corporate environments at the same time, while respecting the company’s operational security standards and the strict access controls on OT networks.

The environment had multiple legacy systems, a wide variety of devices and the need for secure integration between automation networks, servers and corporate applications.

The project’s objectives were:

• Unify the monitoring management of servers, network assets and industrial systems;
• Detect and alert on incidents proactively, reducing response time and increasing operational availability;
• Strengthen information security and technical governance through auditability, standardization and access control;
• Train the internal team to operate and expand the environment autonomously and securely.

Solution implemented

Target Solutions, an official Zabbix partner, carried out the complete deployment of the solution, combining software engineering best practices and industrial cybersecurity.

The technical scope included:

• Remote installation and configuration of the Zabbix environment, with dedicated application and MariaDB database servers;
• Integration with corporate LDAP and automatic discovery of SNMP devices;
• Configuration of specific templates for monitoring Linux and Windows servers, network equipment, Dell and HPE servers, Hyper-V environments, MSSQL databases and devices monitored via ICMP;
• Deployment of Grafana, integrated with Zabbix, with custom dashboards for availability, performance and capacity indicators;
• Corporate technical training, with 40 hours of online classes taught by certified Zabbix instructors, qualifying up to 10 professionals to operate and maintain the tool;
• On-demand consulting, with 40 additional hours for fine-tuning, automation, alert customization and creation of new dashboards;
• Specialized 8×5 technical support, ensuring operational continuity and ongoing evolution of the environment.

All work was carried out in compliance with the company’s internal industrial safety standards and procedures, including NR-10, NR-12 and NR-35, ensuring full compliance with the access, integrity and traceability requirements of the activities performed.

Results and benefits

The Zabbix deployment consolidated a centralized, highly reliable monitoring layer, integrating industrial operations and IT information into a single management view. The main results achieved include:

• Continuous monitoring of 100 critical assets, including automation servers, network equipment and industrial applications;
• Creation of executive dashboards with availability and performance indicators, allowing real-time tracking of OT and IT environments;
• Standardization of operational alerts and capacity reports, ensuring predictability and efficiency in resource planning;
• Shorter incident detection and response times, thanks to automated notifications by email, SMS and Telegram;
• Adoption of ITIL and industrial cybersecurity practices, strengthening technical governance and compliance with internal and external audits;
• Effective training of the internal team, which now operates and evolves the solution autonomously, with specialized technical support from Target Solutions.

Beyond the operational gains, the Zabbix implementation came to directly support the company’s industrial cybersecurity strategy, expanding its capacity for supervision, risk mitigation and incident response in the automation environment.

Strategic impact

The partnership with Target Solutions enabled the industrial company to reach a new level of visibility, governance and operational security, integrating monitoring into control, maintenance and compliance processes.

The project reinforced the importance of having a certified partner experienced in critical industrial environments, ensuring that Zabbix was deployed in line with corporate standards and information security best practices.

The solution now forms the basis for future developments — such as monitoring of production processes, failure prediction and automated incident response — consolidating the Zabbix platform as an essential element of the company’s digital transformation and industrial cybersecurity journey.

Conclusion

These projects demonstrate Target Solutions’ ability to act as a strategic partner in implementing and sustaining enterprise Zabbix solutions, combining technical expertise, agile methodology and proven experience in complex, highly critical environments.

A track record of successful deliveries reinforces the trust of large organizations in choosing Target as a provider of excellence in Zabbix services, delivering innovation, stability and tangible results for their businesses.

OT and IT monitoring with Target Solutions

Integrating industrial and corporate environments with Zabbix requires method, security and a certified partner. Target Solutions supports deployment, templates and operations in OT/IT scenarios.

Explore Zabbix services or contact Target to discuss your context.

About Target Solutions

Target Solutions has spent more than 15 years helping organizations evolve their infrastructure, monitoring, observability, automation and operational intelligence. Over that time, it has taken part in complex projects in Telecom, Technology, Government, Energy and large enterprises.

That experience includes Zabbix deployments in industrial and corporate environments where OT cybersecurity, compliance and unified monitoring are central requirements.

About the author

Paulo Florêncio de Menezes is a partner and Co-Founder of Target Solutions and has worked for more than 15 years on infrastructure, monitoring, observability, automation and IT and Telecom operations.

He holds a degree in Data Processing from the Federal University of Amazonas (UFAM), an MBA in Business Management from Fundação Dom Cabral (FDC) and a Professional Master’s in Economics from Fundação Getulio Vargas (FGV).