Prodemge

One of the most significant success stories was the deployment of Zabbix at a large public information technology organization responsible for operating data centers, cloud solutions and critical systems of the state government. The services under its management include emergency call centers (such as 190), the State’s communication networks and platforms that support public administration.

The company faced significant challenges in managing its IT infrastructure, especially the lack of visibility into the performance and availability of its assets. The Zabbix project was structured to solve these pain points and turn monitoring into a pillar of IT governance.

Scope and results

The scope covered the complete deployment of the Zabbix environment, including installation, configuration and assisted operation, migration of services running on legacy systems, customizations, development of Grafana dashboards, technical training and specialized support. In the initial deployment phase, the environment began collecting around 20,000 items in real time. In production today, the current environment reaches 7,301 monitored hosts, 865,000 collected items and an approximately 20% reduction in open incidents, associated with false-positive mitigation, with stronger contract control and the consolidation of data-driven management and operational efficiency.

Architecture and ongoing operations

The monitoring architecture was built with modern technologies, ensuring high availability and scalability. Kubernetes was used as the orchestration platform, PostgreSQL with TimescaleDB as a database optimized for time series, and DevOps tools such as ArgoCD, Ansible and CI/CD pipelines brought automation, consistency and governance to changes. Dashboards and reports were integrated via Grafana, providing a unified executive and technical view.

Today, the company continues to rely on our ongoing technical support and specialized consulting to evolve the environment, ensuring that the monitoring platform keeps pace with the growth and new demands of its critical infrastructure.

Evolving with Target Solutions

Public-sector monitoring projects require scalable architecture, assisted operations and continuous support. Target Solutions deploys, customizes and sustains Zabbix environments for demanding public and corporate organizations.

If your organization needs to evolve critical infrastructure monitoring, talk to Target about your operational context and requirements.

About Target Solutions

Target Solutions has spent more than 15 years helping organizations evolve their infrastructure, monitoring, observability, automation and operational intelligence. Over that time, it has taken part in complex projects in Telecom, Technology, Government, Energy and large enterprises, contributing to greater operational efficiency and service reliability.

That experience includes Zabbix deployments in the public sector and in corporate environments where operational visibility, IT governance and assisted operations are essential to critical services.

About the author

Paulo Florêncio de Menezes is a partner and Co-Founder of Target Solutions and has worked for more than 15 years on infrastructure, monitoring, observability, automation and IT and Telecom operations.

He holds a degree in Data Processing from the Federal University of Amazonas (UFAM), an MBA in Business Management from Fundação Dom Cabral (FDC) and a Professional Master’s in Economics from Fundação Getulio Vargas (FGV).